Start Date: 1/16/2018 2:00 PM EST
End Date: 1/16/2018 3:30 PM EST
Venue Name: Online Webinar
American Jail Association
Online Live Webinar
Turning Conflict Into Conversation
Although conflict is a daily fact of life, most of us never really learned how to engage in it effectively. What's worse is that our dysfunctional patterns of how we interact during conflict have become ingrained and are hard to change. This workshop will provide an overview of why conflicts occur and the unmet needs that underlie them. It will also explore the weaknesses of traditional views and approaches to conflict, provide a new framework for conflict resolution, and teach the skills necessary to successfully navigate and resolve conflict in all settings (personal and work). Participants will learn how resist the urge to avoid conflicts, gain skills to effectively address conflict while at the same time preserving relationships and learn how to improve their communication skills so resolution can occur.
Kimberly A. Miller, Ph.D., MISCP
Dr. Kimberly Miller is a licensed psychologist and a sought after law enforcement speaker, consultant and trainer who has been providing services to agencies since 2004. Dr. Miller is known for her strength based approach and the skill-based, engaging services and training she offers. Her educational background includes a Bachelor’s degree in psychology from Auburn University, a Master’s degree in clinical psychology from Ball State University, and a Ph.D. in counseling psychology from Colorado State University. In addition to her academic credentials, Dr. Miller has significant experience in leadership and mentoring with over 20 years of serving in supervisory and leadership roles.